Royal Caribbean has issued hotline numbers for those concerned about relatives on board Ovation of the Seas, the cruise ship moored near New Zealand’s White Island when the volcano erupted on Monday.

An official statement issued by Royal Caribbean International read: “The news from White Island is devastating. The details that are emerging are heartbreaking.

“We are working to help our guests and the authorities in the aftermath of this tragedy in any way we can.

“We are communicating with our guests and their families. We’re making sure they are taken care of in terms of medical help, counselling, accommodations, and transport. Our hearts go out to them, and we want to be as supportive as we can.

“Staff from our Sydney and Auckland offices office are already on-site, and we’re going to be offering all our resources while this terrible tragedy sorts out.

“We are grateful for the work of all the first responders and medical personnel. We also thank the prime minister and her team, the local authorities and everyone who has reached out to help with their kind thoughts and prayers.

Ovation of the Seas will remain in port as long as needed to assist with the situation.”

Family members concerned about the status of relatives traveling on board Ovation of the Seas can inquire by calling the following numbers:

Australia – 1-300-026-240
New Zealand – 0800-002141
USA – 800 829 4050
Germany 0800-180-0885
UK 0-800-014-8339
Mexico 01-800-681-5336
China 400-120-3534
Japan 0800-170-6282
Singapore 65-31582855